Business Wire

ServiceNow Launches Now Assist for ITSM, CSM, HRSD, and Creator to Embed Generative AI Across All Workflows on the Now Platform

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the ...
GitHub

ServiceNow CSM Project 4 – AI Case Auto-Routing Simulation (No-Code Version)

Demonstrate how AI-driven automation can be achieved inside ServiceNow CSM using Flow Designer, even in a PDI without Predictive Intelligence licensing. This project simulates an AI-based Case ...
Destination CRM

ServiceNow Partners with Zoom

Zoom Video Communications and ServiceNow have inked a partnership agreement to use each other's technology for work-anywhere experiences. Zoom has deployed ServiceNow's Customer Service Management ...
manilatimes

Activeo Launches OneView CSM: A Seamless Bridge Between Contact Centres and ServiceNow Customer Service Management

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...
Business Wire

ServiceNow Expands Generative AI Capabilities With Case Summarization and Text-to-Code to Drive Speed, Productivity, and Value

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced expanded generative AI capabilities, case ...