Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...

For IT and support teams, a well-maintained knowledge base is the foundation of efficient service management. An extensive knowledge repository enables employees to quickly find answers to issues, ...

It may be hard to believe, but KMWorld has been spotlighting the 100 companies that matter in KM for over 20 years. In that time, a lot has changed. Companies have been bought, sold, and merged, and ...

FORT LEAVENWORTH, Kan. -- The Army Knowledge Management Proponent, in collaboration with the Headquarters, Department of the Army Office of Enterprise Management, is spearheading an initiative aimed ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

FORT LEAVENWORTH, Kan. — In April 2019, then Knowledge Management Qualification Course Chief Martin Fries noted the graduation of the course’s 1,000th student by saying, “We can't wait to get started ...