Two of today’s most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT ...

InteQ, a provider of On Demand IT Service Management, has announced that InfraDesk successfully achieved the Silver Level Process Compliance assessment under the ITIL Software Scheme. The ITIL ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not ...

PALO ALTO, CA--(Marketwire - Feb 7, 2013) - HP (NYSE: HPQ) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on ...