Learn how to configure single sign-on between Azure Active Directory and FreshDesk. In this tutorial, you learn how to integrate FreshDesk with Azure Active Directory (Azure AD). Integrating FreshDesk ...

The objective of this tutorial is to show you the steps you need to perform in FreshDesk and Azure AD to automatically provision and de-provision user accounts & groups from Azure AD to FreshDesk. > ...

We recently named Freshdesk an Editors' Choice tool in our best helpdesk software roundup. That's because Freshdesk recently underwent a makeover, nicknamed "Freshdesk Mint," that provides users with ...

In this article, we will give you step-by-step instructions on how to add new agents to the system, group those agents together, create canned responses for common ticket issues, merge tickets, and ...

We recently named Freshdesk an Editors' Choice tool in our best helpdesk software roundup. That's because Freshdesk recently underwent a makeover, nicknamed "Freshdesk Mint," that provides users with ...