Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Clear Secure (NYSE:YOU) is integrating its CLEAR1 secure identity platform with Amazon Web Services' Amazon Connect contact ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved the AWS Amazon Connect Customer Services Competency in the Contact Center ...

Amazon Web Services (AWS) has launched Amazon Connect Health, a healthcare tool powered by artificial intelligence that reduces administrative workload for healthcare providers and accelerates care ...

Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, coding, and other time-consuming administrative workflows. Amazon Web Services has launched Amazon ...